Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative.

In this role, you will:

Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations




Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Acts as a role model for our Group Values and Behaviour’s, supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team

To be successful, you will:

Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
Excellent email writing and verbal communication skills.
Good prioritizing, planning and organizing skills.
Adaptable and adaptable to change. Displays patience and empathy
Domain Knowledge required.
Excellent communication skills and is always polite and friendl

📌 Contact Centre Representative (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad