Quality Analyst – Inside Sales (Mutual Fund | Call Auditing & Compliance)

? Location:
Gurgaon

? Working Hours:
10:00 AM – 7:00 PM

? Working Days:
6 Days a Week

About the Role

We are looking for a
Quality Analyst
to join our
Inside Sales team
in the Mutual Fund domain. This is
not a Software Testing/QA role
.

The ideal candidate will have experience in
call auditing, quality monitoring, compliance checks, and coaching sales advisors
to improve customer interactions and overall sales performance.

If you have worked in
BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality
, we'd love to hear from you.

Key Responsibilities
- Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards.
- Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience.
- Prepare quality reports, identify performance trends, and share actionable insights with stakeholders.




- Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores.
- Maintain quality scorecards, audit records, and compliance documentation.
- Participate in calibration sessions to ensure consistent quality evaluations.
- Collaborate with Training and Sales Managers to improve team performance.
- Ensure all customer interactions comply with internal policies and regulatory guidelines.

Required Skills
- Experience as a
Quality Analyst / Call Quality Analyst / Sales Quality Analyst
in a Voice Process or Inside Sales workplace.
- Prior exposure to
Mutual Funds, Banking, Insurance, Financial Services, or BFSI
is preferred.
- Strong knowledge of call auditing, quality monitoring, and compliance.
- Excellent analytical, reporting, and feedback delivery skills.
- Good communication and stakeholder management abilities.
- Proficiency in Excel and reporting tools.

Preferred Experience
- 1–4 years of experience in Quality Analysis.
- Experience in Mutual Fund or F

📌 Call Quality Analyst (Gurugram)
🏢 Zfunds
📍 Gurugram