Service Delivery Manager – Informatica

Location:
Pune / Nagpur

Experience:
10+ Years

Work Mode:
Work From Office

Role Overview

We are looking for an experienced
Service Delivery Manager – Informatica
to manage and oversee enterprise Data Warehouse (DWH), ODS, and Business/Analytics platforms in a 24x7 support environment for
Banking domain project.

The role will be responsible for ensuring
platform stability, application support, incident and service request management, change and release management, SLA adherence, and continuous service improvement
. The ideal candidate should have solid hands-on understanding of
Informatica, Oracle, and SQL
, along with experience managing enterprise production environments and coordinating with multiple stakeholders.

Key Responsibilities

1. Platform & Application Support
- Manage
24x7 support
for enterprise DWH/ODS and associated data platforms.
- Monitor data pipelines, workflows, Informatica jobs, and application services.
- Ensure regular platform housekeeping, maintenance, and service restarts.




- Monitor infrastructure and application alerts related to CPU, memory, storage, services, and jobs.
- Proactively identify and resolve performance issues across Informatica, DWH, and related applications.
- Coordinate with OEMs, vendors, infrastructure teams, and technology partners for issue resolution.

2. Informatica, Oracle & SQL Support
- Provide technical oversight for
Informatica-based ETL/ELT environments
.
- Monitor and troubleshoot Informatica workflows, jobs, mappings, and production failures.
- Support data-related incidents and troubleshoot issues using
SQL and Oracle
.
- Analyze data issues, logic requirements, job failures, and performance-related problems.
- Support data extracts, ad-hoc data requirements, and production fixes within defined SLAs.
- Ensure stability and performance of enterprise data integration processes.

3. Incident & Service Request Management
- Own and manage production
incidents, service

📌 Informatica Service Delivery Manager (Pune)
🏢 Nice Software Solutions
📍 Pune