Job Description
Job Description – Senior Kronos Workforce Management Technical Consultant (AMS)
Experience:
8+ Years

Location:
Bengaluru / Noida / Hyderabad

Work Model:
Work from Office (5 Days a Week)

Role Overview
We are looking for a
Senior Kronos Workforce Management Technical Consultant
with 8+ years of experience to support a global AMS engagement. The consultant will be responsible for application transition, production support, technical administration, integrations, reporting, and continuous improvement while ensuring high system availability and service excellence.

The role requires robust troubleshooting capabilities, integration expertise, and experience supporting business-critical workforce management environments.

Key Responsibilities
Transition & Service Readiness
- Participate in transition planning and knowledge transfer activities.
- Review technical architecture, integrations, interfaces, customizations, and security configurations.
- Validate technical documentation, operational procedures, and monitoring processes.




- Identify technical risks and recommend mitigation strategies.
- Ensure operational readiness before transition to steady-state support.

Technical Production Support
- Provide Level 2 and Level 3 technical support for Kronos Workforce Management.
- Troubleshoot application, integration, interface, and performance issues.
- Perform Root Cause Analysis (RCA) and implement permanent fixes.
- Support production deployments, patching, upgrades, and release activities.
- Monitor application health and proactively address technical issues.
- Ensure high system availability and performance.

Integration & Technical Administration
Support and maintain integrations with:
- HR Systems
- Payroll Applications
- ERP Platforms
- Active Directory
- Identity Management Systems
- Third-party Workforce Applications

Technical expertise in:
- REST APIs
- SOAP Web Services
- SQL
- XML
- JSON
- SFTP
- Middleware platforms

Reporting & Data Manageme

📌 Kronos - Technical (Hyderabad)
🏢 NTT DATA North America
📍 Hyderabad