About Position:

We are seeking a Video Streaming Support Engineer (L2 Support)
to provide second-line support for IBM Video Streaming (Watson Media) platforms supporting live and on-demand video services. The role involves ensuring seamless delivery of live events, troubleshooting streaming and playback issues, managing secure content access, and supporting event-day operations. You will work closely with internal teams, customers, and third-party vendors to maintain high platform availability and exceptional user experience across live broadcasts and VOD content.
- Role: Video Streaming Support Engineer
- Location: Pune, Bangalore
- Experience: 4 to 8 Years
- Job Type: Full time Employment

What You'll Do:
- Provide L2 support for IBM Video Streaming (Watson Media) platforms, including live and on-demand channels.
- Troubleshoot and resolve live event ingest issues related to RTMP streams, encoders, and source connectivity.
- Investigate and resolve video playback issues involving HLS streaming, adaptive bitrate delivery, buffering, latency, and quality degradation.




- Support setup and management of streaming channels, viewer permissions, and access controls.
- Configure and troubleshoot SSO/SAML-based authentication and secure content access.
- Diagnose and resolve player, embed, and CDN-related issues impacting content delivery and user experience.
- Assist users with captions, analytics reporting, and platform usage queries.
- Monitor live events and provide real-time support during critical broadcasts.
- Create, maintain, and enhance operational documentation, runbooks, and knowledge-base articles.
- Coordinate with L3 support teams and IBM support for complex technical issues and product escalations.
- Follow ITIL-based incident, problem, and change management processes to ensure timely issue resolution.

Expertise You'll Bring:
- 3+ years of experience in video streaming, media delivery, technical support, or platform operations.
- Strong understanding of st

📌 Video Streaming Support Engineer (Pune City)
🏢 Persistent Systems
📍 Pune City