Role Overview

We are hiring an
Account Manager (SMB)
to manage and grow a portfolio of existing customers at MyOperator. This is a
revenue-owning role
, responsible for
renewals, upsells, and cross-sells
, while ensuring high customer satisfaction and low churn.

You will act as a
trusted advisor to SMB clients
, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.





Key Responsibilities
- Own a portfolio of
50–150 SMB accounts
with complete
revenue responsibility
- Drive
monthly/quarterly renewals
and ensure high retention rates
- Identify expansion opportunities through
upselling and cross-selling
(WhatsApp, IVR, AI solutions)
- Achieve
revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
- Proactively identify
churn risks and implement retention strategies
- Maintain robust relationships with
business owners and decision-makers
- Ensure high
CRM hygiene (Zoho/HubSpot/Salesforce)
and accurate forecasting
- Monitor and improve
customer health metrics (CSAT, usage, engagement)
- Coordinate with support/product teams for
issue resolution and account growth

Target Customers
- SMB clients across
Real Estate, Education, Healthcare, E-commerce, and Services
- Primarily
India-based customers

Must-Have Requiremen

📌 Customer Success Executive (Delhi)
🏢 MyOperator
📍 Delhi