Telecaller Real Estate

ROLE DESCRIPTION

Function: Sales

Sub Function: Telecalling / Inside Sales

Role:Telecaller

Location: Site / Office

Designation: Telecaller Real Estate

Reporting to: Sales Manager / Head Sales

Purpose of the Role

The purpose of the role is to generate and qualify potential customer leads through outbound and inbound calls, understand customer requirements, provide relevant information about the company's real estate projects, and schedule site visits to support the sales team in converting leads into prospective customers.

Key Responsibilities

Role towards Customers

1. Calling prospective customers from the leads/database provided by the company.

2. Understanding customer requirements such as budget, preferred location, property type, unit size and purchase timeline.

3. Providing customers with basic information about ongoing and upcoming projects, including location, amenities, configurations and key USPs

4. Answering customer queries professionally and providing accurate information.

5.



Generating interest in the project and encouraging prospective customers to visit the project/site.

6. Scheduling and coordinating site visits with interested customers.

7. Following up with customers after the initial call and site visit.

8. Maintaining a skilled and positive relationship with prospective customers.

9. Handling customer objections and directing complex queries to the Sales Executive / Sales Manager.

10. Maintaining proper records of customer interactions, requirements, follow-ups and outcomes.

Lead Generation & Follow-up

1. Making a defined number of outbound calls every day to prospective customers.
2. Calling and following up on leads generated through digital marketing, website enquiries, campaigns, referrals and other sources.
3. Categorizing leads based on interest level, budget, requirement and purchase timeline.
4. Identifying hot, warm and cold leads and prioritizing follow-ups accordingly.
5. Ensuring timel

📌 Telecalling Executive (Hyderabad)
🏢 Manbhum Construction
📍 Hyderabad