Job DetailsJob Location: SERVPRO of Roanoke - Salem, VA 24153-4603Position Type: Full TimeJob Shift: DayOffice Receptionist-Intake Coordinator Be the first friendly voice our customers hear—and the person who helps keep our operations moving SERVPRO of Roanoke, Montgomery & Pulaski Counties is looking for a qualified, organized, and customer-focused individual to join our team. This is an important front-office position that combines customer service, communication, scheduling, dispatching, and administrative support. If you enjoy staying busy, communicating with people, solving problems, and keeping things organized, this could be a great opportunity for you What You'll Do As our Office Receptionist-Intake Coordinator, you will play a key role in connecting customers with our production teams and helping ensure jobs are handled efficiently from the first call through follow-up. Your responsibilities will include: Answer incoming calls and provide professional, courteous customer service. Receive and enter lead calls and job referrals (FNOL) accurately and efficiently.



Dispatch lead calls and job referrals to the appropriate team members. Coordinate production schedules and monitor job logistics. Track pending leads and referrals and ensure appropriate follow-up is completed. Maintain call documentation for weekly call log reporting. Coordinate the on-call schedule and help maintain smooth coverage. Greet visitors and serve as a welcoming first point of contact for the office. Perform general administrative and office duties, including correspondence, filing, scheduling, tracking, and customer satisfaction activities. Work with customers and internal teams to help ensure a positive customer experience. Schedule Full-Time | Monday–Friday | 7:00 AM–4:00 PM Additional hours or flexibility may occasionally be required based on business needs. Work Environment This is primarily a sedentary office position. Some filing and office-related tasks are required, including t

📌 Receptionist/Intake Coordinator (Salem)
🏢 SERVPRO of Roanoke, Montgomery, and Pulaski counti
📍 Salem