Job Title: Customer Support Voice Process // Day Shift - Kolkata

Location: Sector V, Salt Lake (Work From Office)
Experience: 6 months - 2 Years
Employment Type: Full-Time
Mode of Interview: F2F
Work Mode: Work from office
Summary:
We are seeking a customer-focused and detail-oriented Customer Support Executive to handle calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support.
Responsibilities:
Manage 100–120 calls with candidates daily in a professional and efficient manner.
Share accurate, clear, and complete information using the appropriate tools and resources.
Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required.
Maintain and update detailed records of all interactions in Excel.
Prepare and manage daily, weekly,



and monthly MIS reports using Excel.
Ensure adherence to process guidelines and maintain high-quality and productivity standards.
Location: (Salt Lake Kolkata) Work From Office
Note: Only Kolkata candidates are eligible.

Requirements
Requirements:

Bachelor's degree in any field
Min 6 months to 2 years of experience in the BPO, telecalling, or Tele sales Industry.
Must have a laptop or desktop with 8 GB RAM
Must have reliable wifi/ network connection
Join the daily virtual Drive at 4 PM

Benefits
Salary: Monthly CTC - 18K - 20K
Shift Time: Day shift (9:30 AM – 6:30 PM)
Working Hours: 6 days Working (2nd & 4th Saturday & Sunday off)
Employees are eligible to work from home for any two days in a month.

📌 Customer Support Voice Process (India)
🏢 2COMs
📍 India