We re looking for a passionate and proactive Social Media Associate with a strong focus on community engagement to join our team In this role you ll be the voice of our brand across social platforms building authentic relationships managing our online reputation and ensuring a positive and engaging brand presence This is a full time role based in Ahmedabad India What you will do Community Engagement Online Reputation Actively engage with followers by responding to comments messages and mentions across platforms in a timely and brand-consistent manner Foster a helpful friendly and interactive online community by starting conversations answering queries and acknowledging feedback Monitor customer reviews and user sentiment across social media platforms like LinkedIn Twitter Instagram and more Manage Online Reputation ORM by tracking brand mentions addressing concerns and mitigating negative feedback with empathy and professionalism Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction Support community-building initiatives such as live interactions polls contests and user-generated content campaigns Work with the Social Media team to implement effective strategies and performance measurement Monitoring Insights Track and analyze conversations sentiment and engagement trends related to the brand and industry Prepare regular reports summarizing community activity engagement metrics and ORM insights Share learnings and audience feedback with content product and customer teams to drive improvements What are you like 1-3 years of experience in community management social media or online reputation roles Excellent written communication skills with a human empathetic and solution-oriented tone Deep familiarity with platforms like Instagram Facebook LinkedIn Twitter X and Pinterest Experience using social media and ORM tools e g Sprout Social Hootsuite Brand24 Google Alerts Proficiency with Canva or other visual tools to suppor

📌 Social Media Associate (India)
🏢 SocialPilot
📍 India