Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Senior Manager Support Services is a senior management role responsible for ensuring the delivery of support services to clients The Senior Manager Support Services is responsible for ensuring the efficient operation optimization and continuous improvement of complex support services and deploys targeted support services programs to help accelerate sales client engagement and service delivery This role collaborates with cross-functional teams fostering client relationships and driving service excellence to meet or exceed client expectations This role responsible for leading and managing large teams such as engineers and specialists by providing guidance mentorship and fostering a team-oriented and high-performing work environment Key responsibilities Contributes to the financial performance of support services within a Region Country or Services Division including growth delivery profitability and technology innovation Oversees the execution of the specific actionable and measurable support services goals across the team Works with senior management on the delivery of the roadmap development of service product offers to be taken to market Works with senior management to define service product value propositions that are easily understood Works with senior management to create strong interlocks between sales force teams and support services delivery Ensures standards are set for client satisfaction and ensures the implementation of client service policies procedures and standards that will ensure the continued satisfaction of clients Ensures a culture of continuous improvement within the team implementing best practices and drivin

📌 Senior Manager, Support Services (Mumbai)
🏢 NTT Data
📍 Mumbai