This is an exciting chance to join Agilent s SAP Services and Digital Integrations team as SAP Backoffice Support Lead You will be part of the high-performance SSDI SAP IT team In this role you will be responsible for managing and supporting Materials Management MM and Production Planning PP modules for our SAP landscape The role involves leading day-to-day support operations managing vendor s Backoffice support team coordinating change requests guiding vendor resources and ensuring business continuity through effective system management This includes SAP ECC S 4HANA Ariba Material Management Supplier Onboarding Advanced Planning and Optimization APO EHSM Production Planning and relevant cloud technologies The role demands strong leadership deep functional expertise and the ability to drive operational excellence across global support functions Primary responsibilities Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents service requests and enhancements and problem management processes Troubleshoot and resolve issues related to procurement inventory management material master data production planning capacity planning and shop floor execution Act as the primary escalation point for complex SAP BackOffice issues ensuring timely resolution and stakeholder communication Coordinate with cross-functional teams FI CO SD QM WM PM to resolve integration issues Perform root cause analysis and implement permanent solutions to recurring problems Manage change requests including requirements gathering solution design configuration testing and deployment Ensure adherence to SLAs for issue resolution and service delivery Provide user training documentation and knowledge transfer to business and IT stakeholders Drive continuous improvement initiatives including automation monitoring and proactive issue detection Manage configuration and support for modules such as APO EHSM and PP ensuring alignment with business pr

📌 It System Design (Rohtak)
🏢 Agilent Technologies
📍 Rohtak