Req ID 352619 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - L1 5 Technical Support to join our team in Noida Uttar Pradesh IN-UP India IN REQUIREMENTS Helpdesk Sr Associate at Grade-5 position in Service Desk Must be a Graduate B Tech B E or any other technical degree preferredGood communication skills with minimum 1 year of international calling experience Valuable comprehension writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window JOB DESCRIPTION Provide L1 5 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Activities include recognition research isolation resolution follow up steps Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc Should lead the team Should be good with analysis and handled operations Sound knowledge of ITIL best practices around Incident Request Management procedures Work from office is mandatory Flexibility to work in night shifts About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Globa

📌 Helpdesk Senior Associate (Noida)
🏢 NTT Data
📍 Noida