We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Senior Administrator - ServiceNow IT Service Management India Senior Administrator - ServiceNow IT Service Management Gautam Buddha Nagar Uttar Pradesh Job Summary The Tools Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools This position focuses on asset management and ITIL processes ensuring that all solutions align with organizational standards for quality and cost The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests Key Responsibilities 1 Adhere To Quality Standards And Regulatory Requirements While Executing Servicenow Functional Consulting Tasks Ensuring Compliance With Company Policies 2 Provide Support For Complex Incidents By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Within The Servicenow Platform 3 Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base Training Recent Team Members And Coaching Analysts On Best Practices In Itil And Itsm Frameworks 4 Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams Ensuring Seamless Operations And Maintaining A Robust Security Posture 5 Enhance Customer Experience And Csat By Focusing On First Call Resolution Minimizing Rejected Resolutions And Reopened Cases And Proactively Mitigating Security Threats Skill Requirements 1 Advanced Proficiency In Servicenow F

📌 Senior Administrator (India)
🏢 HCLTech
📍 India