We re the world s leading data insights and consulting company we shape the brands of tomorrow by better understanding people everywhere Kantar s Profiles division is home to the world s largest audience network With access to 170m people in over 100 global markets we offer unrivalled global reach with local relevancy Validated by industry leading anti-fraud technology Kantar s Profiles Audience Network delivers the most meaningful data with consistency accuracy and accountability - all at speed and scale Job Details Senior Level 2 Support Specialist Bangalore India Kantar Kantar is the world s leading marketing data and analytics company We have a complete unique and rounded understanding of how people think feel and act globally and locally in over 90 markets By combining the deep expertise of our people our data resources and benchmarks and our creative analytics and technology we help our clients understand people and inspire growth Role Overview This role involves providing sophisticated technical support within a specific domain or technology area The domain specialist diagnoses and resolves sophisticated issues collaborating with multi-functional teams They apply expertise in their domain to ensure the stability and efficient performance of systems and applications Responsibilities include solving advancing and handling incidents and contributing to knowledge sharing The role is essential for resolving intricate technical problems improving domain-specific knowledge and delivering outstanding support ultimately maintaining a high standard of reliability and performance within Kantar Profiles Technology Key Responsibilities Sophisticated Technical Support Provide expert-level technical support within a specific domain or technology area serving as the go-to for complex issues Issue Diagnosis Diagnose and solve advanced technical problems identifying root causes and solutions efficiently Issue Management Act as a point of escalation for Level 1 support and co