Solution Architect – Salesforce Field Service & AI (GenAI / LLM)

Location:
India / US (Remote/Hybrid)

Company:
Neuron7.ai

About Neuron7.ai

Neuron7.ai is a leading
Service Resolution Intelligence
platform leveraging
AI and GenAI
to transform enterprise service operations. We help global enterprises improve field service efficiency, reduce resolution time, and enhance customer experience.

Role Overview

We are seeking an experienced
Solution Architect
with deep expertise in
Salesforce (Service Cloud & Field Service Lightning)
and strong exposure to
AI/GenAI technologies
. This role will focus on designing and implementing scalable solutions integrating
LLMs, RAG architectures, NLP, and AI workflows
into enterprise Field Service environments.

Key Responsibilities
- Design and implement
end-to-end Salesforce solutions
across Service Cloud and Field Service (FSL)
- Architect
Field Service workflows
including work orders, scheduling, dispatch, technician enablement, and asset management
- Lead integration of Salesforce with
AI/GenAI platforms
using
LLMs, RAG, NLP,



and semantic search
- Build scalable integrations using
APIs, middleware (MuleSoft), and event-driven architectures
- Define and implement
AI guardrails, governance, and responsible AI practices
- Work on
agentic workflows, MCP protocols, and tool orchestration frameworks
- Collaborate with Product, Engineering, and Customer teams for solution delivery
- Conduct customer workshops, technical discovery sessions, and solution demos
- Ensure system performance, scalability, security, and reliability

Required Qualifications
- 12+ years of experience in
Solution Architecture / Enterprise Systems
- Strong hands-on experience in
Salesforce Service Cloud and Field Service Lightning (FSL)
- Proven experience in
Salesforce implementation and integration
projects
- Experience with
AI/GenAI technologies (LLMs, RAG, NLP, semantic search)
- Solid knowledge of
integration patterns, REST/SOAP APIs, and middleware tools

📌 Solution Architect – Salesforce Field Service (Bangalore Urban)
🏢 Neuron7.ai
📍 Bangalore Urban