About Apsona
Apsona is a growing company in the Salesforce ecosystem, serving thousands of customers including large non-profits and educational institutions. Our tools empower Salesforce administrators with advanced reporting, document generation, and data management capabilities.
Role Summary
We are seeking a high-caliber Technical Support & Solutions intern. This role combines technical troubleshooting, Salesforce administration support, and proactive solution building to ensure our customers maximize their investment in Apsona products. The incumbent will serve as a bridge between customer needs and our technical capabilities, ensuring high satisfaction and product adoption through technical excellence and empathetic communication.
Core Responsibilities
- Product Support: Act as the primary point of contact for technical inquiries. This includes investigating complex technical issues, troubleshooting product features, and guiding customers through diagnostic steps to reach a resolution efficiently.
- SF Admin Support:
Assist customers with Salesforce-specific tasks such as managing permissions, automation, and data integrity as they relate to Apsona integrations. You will help admins optimize their Salesforce environment to work seamlessly with our tools.
- Product Solutions Building: Collaborate with customers to design and build custom solutions using Apsona tools. You will analyze business requirements and translate them into technical configurations that solve complex data and reporting challenges.
- Customer Onboarding & Training: Lead onboarding sessions for new users, providing clear instructional guidance and follow-up to ensure successful product adoption.
- Feedback Loop: Share critical customer insights and technical feedback with the product team to drive continuous service improvements.
Who You Are
- A customer-facing professional who can explain complex technical concepts in straightforward, accessible terms.
- A problem-solver capable of diagnosing issu
📌 Technical Support (India)
🏢 Apsona
📍 India