Senior Customer Support Specialist (L1 Senior)

Job Description
- Advanced understanding of:
- Clinical workflows
- Provider documentation
- Medication management
- Lab workflows
- Patient scheduling
- Revenue Cycle Management
- Insurance processing
- Claims and invoicing
- Experience investigating complex production issues across integrated healthcare platforms.
- Experience collaborating with Product, QA, Development, Customer Success, and Implementation teams.
- Ability to perform root cause analysis and recommend product or process improvements.
- Experience mentoring junior support engineers.
- Knowledge of healthcare interoperability standards (HL7, FHIR, API integrations) is desirable.
- Understanding of HIPAA, PHI handling, and healthcare compliance standards.

Minimum Experience
- Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, Life Sciences, or related discipline.
- 36 years of experience supporting enterprise Healthcare IT applications.

📌 Technical Support Executive (Kochi)
🏢 blueBriX
📍 Kochi