Job Title
: Noc Manager

Job Location
: Hinjewadi Phase 1, Pune (WFO)

Experience
: 15+ Years

Shift
: 24x7 Rotational shift, 5 working days

Position Overview

We are seeking a highly experienced
Senior NOC Manager
with
15+ years of experience
in IT infrastructure operations and network operations management to lead our
Network Operations Center (NOC)
function. This role combines
hands‑on L4 technical expertise
with
strong people and operations leadership
, ensuring high availability, security, and performance of enterprise IT infrastructure.

The Senior NOC Manager will be responsible for
24×7 service assurance
, advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.

Key Responsibilities

NOC Operations & Service Assurance
- Lead
24×7 NOC operations
, ensuring continuous monitoring, incident response, and service availability.
- Own
incident, problem, and escalation management
for infrastructure, network, and security incidents.




- Act as the
L3/L4 escalation authority
for critical and complex outages.
- Ensure SLAs, OLAs, and KPIs are consistently met or exceeded.
- Drive root cause analysis (RCA) and preventive action plans.

Endpoint & Modern Device Management
- Oversee enterprise
Windows and macOS endpoint management
.
- Lead
Microsoft Intune administration
, including device compliance, configuration profiles, application deployment, and security baselines.
- Plan and execute
migration from SCCM to Intune
, aligning with contemporary workplace and zero‑trust principles.
- Ensure endpoint monitoring, patching, and compliance through NOC processes.

Server & Infrastructure Operations
- Provide L3/L4 oversight for
Windows and Linux server environments
.
- Ensure monitoring, availability, patching, and performance optimization of server infrastructure.
- Support high‑availability and business‑critical systems.

Identity & Access Manag

📌 Network Operations Manager (Pune)
🏢 Futurism Technologies
📍 Pune