This role is for one of Weekday's clients

Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA)
Min Experience: 4+ years

Location: Gurugram

JobType: full time

Requirements
Key Responsibilities
- Provide desktop, laptop, hardware, and software support
- Handle Break/Fix hardware troubleshooting and OEM/vendor coordination
- Perform IMAC activities including Install, Move, Add and Change
- Support Windows 10/11, MS Office, Outlook, Teams and AVD
- Manage Active Directory user accounts and basic administration
- Handle printer, LAN/WAN, video conferencing and peripheral support
- Manage ITSM tickets and resolve issues within defined SLAs
- Provide remote and on-site Smart Hands support
- Perform patching, driver testing, hardware upgrades and workstation remediation
- Support iOS/Android devices through MDM solutions




- Maintain focus on first-call resolution and timely escalation
- Maintain proper documentation and knowledge base

Required Skills
- 4+ years of experience in Desktop Support / EUC / IT Support
- Strong experience in hardware Break/Fix and troubleshooting
- Experience with IMAC and OEM/vendor coordination
- Good knowledge of Windows, Active Directory and ITSM tools
- Experience supporting VIP/VVIP users is preferred
- Excellent verbal and written communication skills are mandatory
- Strong customer-handling and problem-solving skills
- Immediate joiners preferred

Must-have Skills
Desktop Support Engineer, VIP, SCCM

Good-to-have Skills
System Center Configuration Manager - SCCM, EUC, Microsoft Intune

📌 Desktop Support Engineer (Gurugram)
🏢 Weekday AI (YC W21)
📍 Gurugram