Role : Program Manager

Function: Personal Loans, Lending

Location: [Noida / Mumbai]

Experience: 3–6 years

About the Role:

We are hiring a Program / Category Manager to help drive Paytm's Personal Loans business.

You will own a set of lending partners end-to-end; their volumes, their economics and their

journey and be the connective tissue between Business, Product, Technology, Operations, Risk,

Compliance, Finance and Marketing.

This is a builder's role, not a coordinator's. You will be expected to find growth yourself: dig into

the funnel, form a view on what is broken or under-exploited, build the business case, and then

drive it to launch with the teams that can make it happen. The partners in this portfolio

contribute a meaningful share of Paytm's monthly disbursals, so the decisions you make show

up directly in the P&L.;

Key Responsibilities:
- Own the AOP for your lending partners and drive the initiatives needed to deliver it

month on month, not just at quarter end.
- Build the forward view forecasts,



scenario plans and the levers available if the base case

slips.
- Own the funnel end to end: stage-wise conversion, drop-offs, TATs and the specific

reason codes behind each leak, from offer display through KYC, e-mandate, e-sign and

disbursal.
- Run cohort and vintage analysis to understand how different user segments, sources

and offer constructs behave over time, and use it to shape targeting and offer strategy.
- Design and run experiments: A/B tests on journeys, messaging, offers and routing and

read the results honestly, including the ones that fail.
- Build and maintain the dashboards and MIS that the business runs on, so that you and

your stakeholders are always looking at the same, current, correct numbers.
- Turn analysis into a recommendation. The deliverable is a decision with a number

attached to it, not a deck of charts.
- Drive end-to-end execution of strategic lending programs, delivered on time and against

clearly defined b

📌 Program Manager/Category Manager (Mumbai)
🏢 One97 Communications
📍 Mumbai