Company Description Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial residential bubbles 212 Contemporary Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests Features an all-day dining restaurant cafe alfresco a fitness centre spa swimming pool an entertainment zone library lounge art gallery and business centre Manages and coordinates all aspects of the group inventory management process PMS Ensures all new revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS Completes daily review group pick-up report to monitor cut-off dates and group availability Conducts daily inventory controls to release rooms extend cut-offs and adjusts availability as determined in the sales contracts group pick-up meetings or as determined by revenue management Communicates with sales and revenue to ensure consistency and efficiency in group inventory management Attends revenue management pick-up pre-convention and other designated meetings as required Provides service recovery for reservations related guest complaints and provides feedback if necessary to the customer and other departments In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company Answer other hotel team member s questions regarding revenue management in a friendly and courteous manner Provide training to other hotel team members on reservations procedures and principles as needed Ensure that all room s statistics reports Report of Operations and any other related reports are accurate and consistent A

📌 Reservation Executive (Bengaluru)
🏢 Accor
📍 Bengaluru