As a Service Engineer II you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties such as AOL and Yahoo The individual that will succeed in this role will have experience in and a passion for great customer service and robust team relationships You will partner with our platform development team share knowledge and be an effective advocate for our internal external partners Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Perform deep technical investigations that stretch your skills as you traverse rich telemetry streams to isolate and solve complex performance issues for Microsoft Advertising customers partners Take ownership to resolve customer issues in accordance with service level agreements SLAs balancing speed and quality Contribute to product improvements by filing bugs and design change requests and help developers fix and ship them to production to prevent customers from being impacted Drive root cause analysis and service improvements involving bug fixes in close partnership across several Engineering teams Use judgement and effective communication skills to compose timely Global Alerts and issue visibility correspondence to sales teams and partners Create process or troubleshooting documentation that enables knowledge base for Tier 1 and Tier 2 support teams Conduct data and trend analysis to create insightful customer stories that influence Platform ENGG team product roadmaps and gaps business decisions and training readiness content Collect and align customer partner f

📌 Service Engineer Ii (Hyderabad)
🏢 Microsoft
📍 Hyderabad