Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Manager Operations In this role you will User Administration of Fund Services FS in HSBC Markets Securities Services Operations such as Markit EDM HSBCnet OHTP Tradeflow Icon B-One HSBCNet MIG 21 EMX MIM User administration of Custodian applications platforms Point of contact for process related Metrics Hiring Team System access Etc And perform manual audit recertification for the none GIAM applications Understand the supported applications and ensure timely and accurate processing of User Entitlements within agreed PLAs and maintain MI trackers support UAT queries and respond to internal and external client and take appropriate corrective actions Help build an open environment that encourages ownership of issues prioritization of works effective cross training and knowledge sharing Ensure control measures checkpoints are adhered to Procedural changes new initiatives are fully implemented Maintains HSBC internal control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators Adherence to the SOPs and follow the recommendations of quality checks also deal with the applications of diverse nature complexities Monitor the work basket and ensure all the daily allocations are completed within the SLA defined Any other non-daily operational matters and ad-hoc requests that maybe assigned due to Business Requirements Actively identify any system access related ris