Proud to share LSEG in the India is Excellent Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Frontline Support provides a globally consistent 24 7 entry point for all customers and employees seeking product content or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise to deliver a world class service experience Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop covering usability and customization content search explanation and integrity Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service This includes active focus on enquiry resolution a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer s enquiry Responsibilities Respond to customers enquiries relating to information product functionality and fault calls resolving as many queries as possible on the first interaction Log and classify all calls and requests for assistance in the customer relationship management system Siebel Filter and call out enquiries related to other aspects of the business and handover to the appropriate department Manage the resolution process for customers relating to data and applications for a particular product s Supervise enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur Call out problems affecting a number of customers or influencing the timely resolution of one customer s enquiry This would include customer concerns to the team leader and other support sal

📌 Senior Analyst (India)
🏢 London Stock Exchange Group
📍 India