We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SeniorAdministrator - IT Operations Management RESTful API Angular India SeniorAdministrator - IT Operations Management RESTful API Angular Noida Uttar Pradesh Job Summary The Senior Administrator for Tools Automation is responsible for providing advanced technical support and troubleshooting for IT Operations Management ITOM tools primarily focusing on ServiceNow SNOW and REST SOAP APIs This role plays a critical part in ensuring a high-quality customer experience through effective incident resolution root cause analysis and proactive improvements in support processes Key Responsibilities 1 Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Snow Itom And Rest Soap Api Management To Ensure Compliance And Operational Efficiency 2 Provide Expert Support For Complex Incidents Escalated By Analysts Performing Thorough Root Cause Analysis And Deploying Effective Solutions To Resolve Technical And Security Issues Within Snow Environments 3 Lead Knowledge Base Updates And Management Initiatives Facilitating Training For Current Team Members And Coaching Analysts To Enhance Team Capabilities And Service Delivery 4 Resolve Complex Support Tickets Within Agreed Slas Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Strengthen Overall Security Posture 5 Ensure A Positive Customer Experience And High Customer Satisfaction Csat By Achieving First Call Resolution Minimizing Rejected Resolutions And Proactively Addressing Potential Security Threats Sk

📌 Senioradministrator - It Operations Management, Restful Api, Angular (India)
🏢 HCLTech
📍 India