Key Responsibilities:

SAP VIM Support:
Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.

AMS Stabilization:
Strengthen AMS support processes, improve operational maturity, close knowledge gaps, establish best practices, and mentor support teams.

Knowledge Management:
Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.

Training & Enablement:
Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.

Continuous Improvement:
Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.

AI & Automation:
Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.

Collaboration:
Partner with technical leads, AMS, business stakeholders, developers,



and ERP teams to drive operational excellence and long-term solutions.

Required Technical Expertise:
- SAP:
OpenText VIM, SAP FI/MM, invoice processing, workflow configuration, exception handling, and approval processes.
- Operations:
Production support, incident & service request management, RCA, problem management, and knowledge management.
- Continuous Improvement:
Process optimization, documentation & training, support model enhancement, KPI analysis, and Shift-Left strategies.
- AI & Automation:
Generative AI knowledge assistants (GPT), knowledge base optimization, self-service enablement, and process automation.

Qualifications:
- Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
- Demonstrated success leading production support stabilization initiatives.
- Solid understanding of SAP FI, MM, and invoice processing workflows.
- Experience creating operationa

📌 SAP VIM Functional Consultant (Bengaluru)
🏢 GyanSys
📍 Bengaluru