Technical Writer
- Company:** MokshTech (MSP) www.mokshtech.net
- Location:** Remote
- Department:** IT
- Work Schedule:** Rotational shifts (24/7 coverage)
- Reports to:** IT Manager / Head of Product
About MokshTech
MokshTech is a Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, cloud, and support services to businesses. We're looking for a Technical Writer to join our IT team and create clear, accurate documentation that supports our clients, technicians, and internal teams including our round-the-clock service operations.

About the Role
This is a remote, Technical Writer role supporting an IT team that operates on rotational shifts. You'll work closely with NOC/help desk technicians, engineers, and service delivery staff across shifts to document technical processes, troubleshooting steps, and client-facing guides in real time as issues and systems evolve.

Responsibilities
- Write and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles used by IT and support teams across all shifts




- Document incident response procedures, escalation workflows, and change management processes
- Collaborate with technicians and engineers during shift handoffs to capture accurate, up-to-date technical information
- Simplify complex IT, networking, cloud, and cybersecurity concepts for technicians, clients, and non-technical staff
- Continuously update documentation to reflect recent tools, systems, and recurring incidents
- Develop and enforce documentation standards and style guides across the IT department
- Create diagrams, flowcharts, and screenshots to support written content
- Maintain documentation across internal wiki, ticketing/PSA platforms, and client-facing help center
- Support on-call/rotational team members with accessible, easy-to-follow reference material
Requirements
- Bachelor's degree in English, IT, Communications, or related field (or equivalent experience)
- 4+ years of technical writing experience,

📌 Content Writer (India)
🏢 Moksh Tech
📍 India