Experience
: 3–7 Years

About the Role
:

We are looking for a customer-focused professional with experience in SaaS or AI product companies to manage enterprise accounts, drive customer success, and improve adoption, renewals, and expansion revenue.

Key Responsibilities:

• Manage enterprise and mid-market customer accounts

• Understand customer business challenges and provide AI-driven solutions

• Drive onboarding, adoption, retention, and account growth

• Work closely with product and engineering teams

• Build robust relationships with customer stakeholders

Requirements:

• 3–7 years of experience in Customer Success, SaaS Consulting, Strategic Accounts, or Solution Consulting

• Experience working with SaaS/product-based companies

• Strong client-facing and communication skills

• Exposure to US enterprise customers preferred

• Consulting background is a plus

• Ability to manage high-value customer accounts independently

• Startup mindset with strong ownership attitude

Preferred:

• AI SaaS/product exposure

• Enterprise account management experience

• Revenue growth and expansion handling experience

📌 Customer Success Manager – AI (Gurugram)
🏢 Arborvitae
📍 Gurugram