Location: Bengaluru

Other locations: Primary Location Only

Salary: Competitive

Date: Aug 10, 2026
Job description

Requisition ID: 1694160

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Senior Manager - Managed Services Governance & Assurance

Role Overview

We are seeking an experienced Senior Manager / Associate Director to lead Governance, Performance and Delivery Assurance for a strategic Managed Services portfolio.

This leadership role will be responsible for driving operational governance, delivery effectiveness, performance visibility, risk management and continuous improvement across large-scale managed services engagements.

The successful candidate will work closely with Delivery Leaders,



Account Leaders and Business Executives to strengthen operational excellence, improve service performance and ensure consistent delivery of business outcomes.

This is a high-impact role requiring a blend of operational leadership, strategic thinking, stakeholder management and delivery governance expertise.

What You Will Be Responsible For

Serve as the Governance and Performance Leader for a Managed Services Portfolio
- Act as the trusted advisor to delivery and account leadership teams on operational performance and delivery effectiveness.
- Establish governance frameworks that provide visibility into service performance, risks, operational health and business outcomes.
- Drive disciplined execution through governance forums, operational reviews and leadership reporting.
- Influence strategic decisions using data-driven insights and performance intelligence.

Drive Delivery Assurance and Service Health
- Establish mechanisms to assess delivery health, operati

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