We are looking for a
Customer Relationship Intern
who is proactive, confident, and customer-focused. The intern will be responsible for engaging with existing customers, understanding their experience with our products and services, collecting valuable feedback, addressing customer queries, and identifying opportunities to introduce and cross-sell new and upcoming products.

The ideal candidate should possess
excellent communication skills, a customer-centric approach, and the ability to handle customer queries professionally and efficiently
.

Key Responsibilities:
- Engage with existing customers to understand their experience with our products and services.
- Conduct regular customer interactions to collect
feedback, suggestions, and satisfaction levels
.
- Understand customer requirements and identify areas where additional products or services can add value.
- Respond to customer queries promptly and provide appropriate information or solutions.
- Build and maintain strong, professional relationships with existing customers.
- Introduce customers to




new and upcoming products and services
based on their requirements.
- Identify and generate
cross-selling and upselling opportunities
from the existing customer base.
- Follow up with customers regarding feedback, requirements, product updates, and pending queries.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions, feedback, follow-ups, and opportunities.
- Share customer feedback and insights with the relevant teams to support product and service improvement.
- Contribute towards customer retention, satisfaction, and business growth.

Requirements
- Graduate or pursuing graduation/post-graduation in
B. A, BBA, B.Com, MBA, Marketing, Business Administration, or a related field
.
- Excellent
verbal and written communication skills
.
- Strong interpersonal and customer-handling abilities.
- Confident and qualified while communicat

📌 Customer Relationship Intern (Gurugram)
🏢 ID Tech Solutions
📍 Gurugram