L2 Engineer
Location: Bangalore
Experience Required: 3 – 5 Years
Employment Type: Full-Time | Shift-Based (24x7 Rotational)

About Zybisys
Zybisys is a technology company that helps banks, financial institutions, and FinTech businesses build and run secure, reliable, and high-performance technology platforms. We work closely with some of India's leading stock brokers to manage their cloud infrastructure, cybersecurity, platform operations, and observability. With deep expertise in the Capital Markets domain, we focus on simplifying complex technology, improving operational resilience, and helping our customers innovate with confidence.
Job Description
The L2 Engineer is the second-tier technical support layer within Zybisys's 24x7 managed cloud operations. This role owns the escalation queue from L1, performs deep-dive troubleshooting and root cause analysis, implements approved infrastructure changes, and manages the day-to-day configuration and administration of cloud and hybrid on-premises environments.

This is a hands-on technical role requiring strong Azure administration skills,



solid networking and security platform knowledge, and the ability to independently resolve complex infrastructure incidents. The L2 Engineer is also a key contributor to operational improvement — configuring monitoring rules, writing runbooks, and driving automation of repeatable tasks.
Key Responsibilities
Incident Management & Escalation Handling
· Own all L1-escalated incidents — perform structured deep-dive troubleshooting, establish scope of impact, and drive resolution within SLA thresholds.
· Lead root cause analysis (RCA) for P1 and P2 incidents; produce transparent, structured RCA reports with timeline, contributing factors, and corrective actions within agreed timelines.
· Coordinate war-room responses during major incidents — liaising across L1, specialist, DevOps, and vendor support teams to restore service as quickly as possible.
· Maintain accurate and timely ticket documentat

📌 Engineer (Bengaluru)
🏢 Zybisys Consulting Services
📍 Bengaluru