Job Summary
- We are looking for energetic and result-oriented Collection Agents to join our collections team.
- The candidate will be responsible for handling debt collection activities, customer follow-ups, repayment negotiations, and achieving collection targets while maintaining compliance with company policies and regulatory guidelines.
- The ideal candidate should have good communication skills, negotiation abilities, and customer handling experience.
Key Responsibilities
Customer Collection & Follow-up:
- Handle outbound collection calls and follow up with customers regarding pending payments.
- Communicate with customers professionally to understand payment concerns.
- Negotiate repayment plans and ensure timely payment collections.
- Maintain positive relationships with customers during the collection process.
Target Achievement
- Achieve daily and monthly collection targets.
- Track customer commitments and ensure timely recovery of outstanding payments.
- Improve collection efficiency through effective follow-up strategies.
Record Management
- Maintain accurate records of customer interactions and payment commitments.
- Update collection details and customer information in company systems.
- Prepare reports related to collection activities and performance.
Compliance & Customer Handling
- Follow company policies and regulatory guidelines during customer interactions.
- Maintain professionalism and ethical practices while dealing with customers.
- Escalate unresolved cases to the concerned team for further action.
- Ensure a positive customer experience throughout the recovery process.
Team Coordination
- Coordinate with internal teams for payment updates and account resolutions.
- Share customer concerns and collection updates with relevant departments.
Required Skills
- Knowledge of debt collection and recovery processes.
- Excellent communication and negotiation skills.
- Customer handling a