Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive workplace where your well-being is prioritized and your potential can thrive.

The Role

Job Description

In this profile, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.

Your responsibilities will include:

Network Operations & Incident Management
- Provide L2/L3 support for enterprise LAN, WAN, and network security infrastructure.




- Handle network incidents, service requests, problem management, and RCAs within defined SLAs.
- Actively participate in major incident bridge calls and provide structured updates.
- Work closely with SNOC (Security Network Operations Centre) and escalate to OEMs where required.
- Provide L2/L3 support for enterprise LAN, WAN, and network security infrastructure.
- Handle network incidents, service requests, problem management, and RCAs within defined SLAs.
- Actively participate in major incident bridge calls and provide structured updates.
- Work closely with SNOC (Security Network Operations Centre) and escalate to OEMs where required.

Zero Trust & Security Operations Support
- Support environments aligned with Zero Trust architecture, including:
- Secure access control
- Identity‑based network policies
- Continuous monitoring and threat visibility
- Perform operational support for security and network i

📌 Technical Support (Gurugram)
🏢 1120 ISM Information Systems Management Canada
📍 Gurugram