Role Description
Job Title: ServiceNow Architect (Enterprise / Platform Architect)
Experience: 10+ Years
Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities:
Define and own the end-to-end ServiceNow architecture and roadmap
Design scalable solutions across:
ITOM (Discovery, Service Mapping, Event Management)
CMDB (data model, governance, CSDM framework)
CSM (Customer Service Management)
ITAM (Software Asset Management & Hardware Asset Management)
Lead enterprise-wide implementations and platform transformations
Establish CMDB strategy, data governance, and health metrics
Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub
Define and enforce development standards, best practices, and governance models
Guide teams on ServiceNow data model, security, and performance optimization
Collaborate with stakeholders, enterprise architects, and leadership teams
Lead design workshops, solutioning sessions, and architecture reviews
Oversee platform upgrades, releases, and risk mitigation strategies
Mentor developers, BAs, and administrators
Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards
Evaluate current ServiceNow capabilities and drive adoption
Required Skills & Qualifications:
10+ years of overall IT experience with extensive ServiceNow expertise
Proven experience as a ServiceNow Architect / Lead
Strong expertise in:
ITOM (Discovery, Service Mapping, Event Management)
CMDB architecture and governance
CSM implementations
ITAM (SAM Pro & HAM)
Deep understanding of CSDM (Common Service Data Model)
S
📌 Architect II (Chennai)
🏢 UST
📍 Chennai