Job Location: 100% remote (India based candidates only)

Employee Location: India / United Kingdom / United States

Role: Operations Specialist

Shift Timings: Overlap with IST (India) and PST (North America) timezones

Role Overview

We're hiring an Operations Specialist to be a generalist backbone for our revenue organization. You'll spot friction in our processes, tools, and integrations; build the reporting and dashboards that keep sales leadership and reps informed; and act as a first line of support connecting Sales, Enablement, and Marketing. This role suits someone equally comfortable working inside Salesforce, digging into a dataset, and sitting in a room with sales leadership - someone who can prioritize ruthlessly and ship accurate work on tight timelines.

Requirements

Process, Automation & AI
- Identify gaps in processes, integrations, and automations; use AI to improve functionality and effectiveness across the revenue org.
- Contribute to ad hoc business projects, including integrating recent products and business lines into existing operating rhythms.





Reporting & Analytics
- Create and implement reporting and dashboards within our tools for the revenue organization, focused on efficiency, effectiveness, and productivity.
- Collaborate with Sales Strategy and Sales Data Analytics to keep reporting and metrics aligned across teams.
- Support data analysis for sales compensation payouts.

Systems & Salesforce
- Build basic Salesforce reports and dashboards, and connect workflows to Zapier for automation.
- Partner with our Salesforce developer on data hygiene and data integration for new processes and new business motions.

Knowledge & Enablement
- Document processes and build a knowledge repository for first-tier sales support.
- Train sales teams on how to effectively use sales tools and processes.

Cross-Functional Collaboration
- Partner with Enablement, Sales, CSMs and Marketing to ensure alignment and support for operations.
- Contribute to the dev

📌 Operations Specialist (India)
🏢 Prezent.ai
📍 India