Job Title: Manager / AVP – India CoE Global PMO

Department: Change Management

About Business line/Function: Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Market Operations (MOP) and Client Engagement & Financial Security (CEFS) teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Position Purpose: An increasing role is played by ISPL Operations to support various Business lines. The position’s main purpose is to equip ISPL Operations with the ability to contribute to Transformation around the 5 levers defined at Group level

v Implement recent customers journeys

v Upgrade the operational model

v Adapt information systems

v Make better use of data to serve clients

v Work differently

Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites).



Coordinating with various Operations departments (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)

To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

Responsibilities

Direct Responsibilities

Transitions / Strategic Projects

The E2E management (Outsourcing and Insourcing) aspect from the Beneficiary to the Provider for each activity to be transitioned
Liaise with the Business stakeholders
Asses the Criticality and Risk nature of the activity to be outsourced
Create Business Cases (Financial impact – Cost Saving / Avoidance)
Outsourcing Committee Kick Off
Liaising with and Gathe

📌 AVP – Change Management Operations (Mumbai)
🏢 BNP Paribas
📍 Mumbai