Job Description

Job Title: Service Improvement Manager

Location: Bengaluru

Fulltime/Permanent

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Summary:

You will lead the GBS Service Improvement (SI) capability as a central Centre of Excellence embedded within Service Management. Govern the GBS-wide improvement portfolio, ensuring structured prioritization, disciplined execution, and measurable benefit realization. Integrate Service Improvement into the GBS Operating Model, linking performance management, process excellence, automation, and customer experience into a continuous feedback loop.



Lead embedded Service Improvement Leads across service lines and drive culture of Lean and Six Sigma excellence across GBS.

Key Responsibilities:
- Lead and continuously enhance the GBS Service Improvement (SI) framework, embedding Lean Six Sigma principles across service operations.
- Establish and govern SI methodologies, standards, and value tracking to drive measurable business outcomes.
- Solid stakeholder management with the ability to partner with Service Management/Continuous Improvement teams, Global Process Owners, Service Line Leaders and Digital teams to prioritize and deliver high-impact improvement initiatives.
- Work across a complex matrix organization and influence stakeholders across functions, locations and leadership levels.
- Build and develop Lean capabilities through training, coaching, certification, and continuous improvement best practices.
- Govern the end-to-end SI portfolio, ensuring robust pipeline m

📌 Service Improvement Manager (Bengaluru)
🏢 Rollsroyce
📍 Bengaluru