Assistant Manager :: Business at TravelTriangle, Gurgaon

Experience
2-7 Years

Job Location :

Gurgaon

Job Roles & Responsibilities
- Key Responsibilities:
- To review weekly/monthly performance with the team.
- To share AOI (Area of Improvement) and POA (Point of Action) with the team to ensure maximum output.
- To identify the gaps in the process for better customer experience & business profitability.
- Tracking performance to create a career path an opportunity at all level.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
- Collate & prepare reports on revenue achievement, order achievement for the process on daily basis.
- To ensure that the customers complaints are closed within TAT.
- To analyze reports and sharing it with the team on daily basis.
- To meet low performers every week and analyze their improved trend.
- To Share best practices with TnA team.
- Daily Target expectation setting with the team.




- Regular interaction with teams and individuals to discuss performance and identifying opportunities for personal and skilled growth.
- Track and Maintaining the SLAs.
- Modify Operations as and when needed to meet service level agreements under supervision of Manager.
- Timely Delivery of all strategic Tasks.
- Fully accountable for the performance of multiple supervisors/programs and in exceeding all major KPI's (client & production goals).
- Designs specific action plan, which supervisor which needs to follow.
- Participate and drive all meetings with the clients, to review daily, weekly, monthly and quarterly performance.
- Resolve escalated customer issues.
- Review dashboards/ data reports on a daily basis and provide constructive feedback to their Team Managers.
- Hold team meetings on a regular basis with the direct reports.
- Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management te

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