Role Description
About the Role
We are looking for an experienced IAM Delivery Manager to lead the delivery, transformation, and operations of enterprise Identity & Access Management services for global customers. This role requires a robust blend of technical expertise, leadership, customer engagement, and service delivery experience to build secure, scalable, and compliant identity solutions.
Key Responsibilities
Lead end-to-end delivery and operations of IAM services across multiple enterprise customers.
Manage geographically distributed IAM engineering, operations, and support teams.
Ensure service excellence by meeting SLAs, KPIs, and operational targets.
Oversee Incident, Problem, Change, Release, and Major Incident Management for IAM platforms.
Drive automation, service improvements, and operational efficiency.
Present service reviews, dashboards, and governance reports to customers and senior stakeholders.
Define and execute IAM strategies aligned with business, security, and compliance objectives.
Lead implementation and management of Identity Governance (IGA) solutions,
including:
Joiner, Mover & Leaver (JML) lifecycle
RBAC & ABAC
Segregation of Duties (SoD)
Access Reviews & Certifications
Role Management and Identity Analytics
Manage Privileged Access Management (PAM) solutions, including:
Password Vaulting
Privileged Session Management
Just-in-Time (JIT) Access
Secrets Management
Least Privilege implementation
Lead cloud identity initiatives across Microsoft Entra ID, AWS, Google Cloud, Oracle Cloud, and hybrid environments.
Ensure compliance with industry standards including ISO 27001, NIST, GDPR, PCI DSS, SOX, HIPAA, and Zero Trust principles.
Partner with Security, Infrastructure, Cloud, HR, Compliance, and Audit teams to strengthen identity security.
Act as the primary customer contact for IAM service delivery, governance, and escalations.
Support pre-sales activities, solution workshops, customer transitions, and service improvements.
Promote in
📌 IAM Delivery Manager (Bengaluru)
🏢 UST
📍 Bengaluru