Description
Role Overview
We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.

Key Responsibilities
1. Onboarding & Offboarding
• Provision and configure accounts, devices, and software for recent hires
• Set up email accounts, licenses, and role-based access across all platforms
• Conduct IT orientation sessions for new employees
• Manage offboarding workflows including account deactivation, license reclamation, and data archival
• Ensure compliance with access control policies during staff transitions
2. Microsoft 365 & Azure Portal Administration
• Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune
• Manage users, groups, licenses, and security policies via MS portals
• Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online
• Monitor service health, alerts,



and usage reports via the M365 admin dashboard
3. SSO & Identity Management
• Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols
• Administer identity providers such as Azure AD, Okta, or similar platforms
• Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning
• Troubleshoot SSO connectivity and authentication failures across integrated apps
4. System Troubleshooting
• Diagnose and resolve hardware, software, and network-related issues
• Provide Tier 1 and Tier 2 support for Windows and macOS environments
• Manage helpdesk tickets and ensure SLA adherence
• Perform root cause analysis and maintain documentation of recurring issues
5. Outlook & Email Configuration
• Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile
• Resolve email delivery issues, calendar sync problems, and shared mailbox configurations
• Manage mail flow ru

📌 IT Support Engineer (Pune)
🏢 BreachLock
📍 Pune