Join our Team

About this opportunity:

We are seeking a Technical Authority Expert to join our Service Delivery team as a critical technical leader. You will be responsible for maintaining seamless Operations & Maintenance (O&M;), managing high-priority incidents and emergencies, and delivering advanced technical troubleshooting. Beyond day-to-day operations, you'll champion automation and AI-driven initiatives, collaborate across global teams, and directly influence network stability, customer satisfaction, and the delivery of next-generation intelligent telecom services.

What You Will Do

Deliver comprehensive O&M; support to ensure continuous availability and optimal performance of core and cloud-based systems
Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents
Support project execution, including new node acceptance testing and technology rollouts
Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics




Manage MIR releases and user access controls according to Ericsson standards
Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency
Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery
Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations

The Skills You Bring

11–16 years of hands-on expertise in Telecom O&M;, Service Delivery, or Customer Support
8+ years of direct experience with Ericsson Charging Systems
Proven background in incident, problem, and change management processes
Bonus: Exposure to AI/ML-driven operations or automation frameworks
Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols
Robust command of voice call and signaling routing, network architecture, and comm

📌 Specialist Intelligent Network (Bengaluru)
🏢 Ericsson
📍 Bengaluru