FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description:
Value Proposition:

Responsible for supporting most complex and business critical applications through solid Incident & Problem management process.

Job Details

Position Title: Senior Manager – Application Support

Career Level: L2





Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore

About the Team:

As part of Commercial Bank Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.

Key Deliverables *(Duties and Responsibilities)*
- Manage application support engineers providing guidance and leadership.
- Hands on experience on managing Incidents & Requests, ensuring timely resolution and communication with stakeholders
- Experience in Problem management, change management, critical incident management, manage escalations, communication, drive technical troubleshooting, resolution and RCA
- Monitor Application performance and availability, proactively identifying potential issues
- Drive communication, process improvement, process a

📌 Senior Manager (Bengaluru)
🏢 SIG - India Global Delivery Center
📍 Bengaluru