Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you
A Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the positive.
You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.
Responsibility
- Provide remote support to our Global customers through Phone/E-mail and Chat Channel
- Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans
- Replicate customer issues and engage product team in a timely manner for quick resolution
- Leverage internal technical expertise, including peers, mentors, knowledge base and other internal tools, to provide effective solutions
- Contribute by creating new knowledge base articles for internal and external consumption
- Participate in technical communications and Trainings within the peers to
📌 Technical Support Engineer III (Bengaluru)
🏢 1002 Forcepoint International Technology
📍 Bengaluru
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