Position Title
India Service Operations Manager / India Service Laboratory Manager
Location:
Bangalore, India
Reporting To:
Director, Service APAC
Direct Reports:
India Service Team (Estimated 8-12 employees)
Work Mode:
Full time Onsite
Position Summary
The India Service Operations Manager is responsible for leading Fluke's service operations in India, including calibration, repair, technical support, customer service delivery, laboratory management, business development, and team leadership.
This role will drive operational excellence, customer satisfaction, revenue growth, and capability expansion while establishing India as a strategic service hub supporting Fluke's long-term growth in the region.
The successful candidate will manage daily service operations, develop local service capabilities, maintain quality and accreditation compliance, and lead a high-performing team focused on delivering world-class customer experience.
The ideal candidate combines strong service operations leadership with technical understanding of Test & Measurement equipment and calibration services.
Key Responsibilities
- Service Operations Leadership
- Lead all repair, calibration, and technical support activities within India.
- Ensure achievement of Service KPIs including:
- Turn Around Time (TAT)
- On Time Delivery (OTD)
- Customer Satisfaction (CSAT)
- Backlog Management
- Service Revenue
- Operating Profit
- Develop and execute annual operating plans and growth strategies.
- Establish scalable service processes supporting business growth.
- Business Growth & Commercial Development
- Develop strategies to grow service revenue and operating profit.
- Partner with Sales teams to promote calibration contracts, repair services, and service agreements.
- Identify market opportunities to expand local service capabilities.
- Support key customer engagements and strategic service initiatives.
- Drive service attachment rate improvement and recurring service revenue growth.
- Labora
📌 India Service Operations Manager
🏢 Fluke
📍 India