Ways of Working - Mandate 3 : Employees to be located in their place of posting / respective office base location.

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description

Identify key customer pain points,



pits and delighters to solve for through data analysis, customer research, first principles thinking and benchmarking
Come up with creative solutions to impact customer perception drivers
Liaison with the various stakeholders across teams to ensure customer backward thinking is integrated within their solutions/projects
Cull insights from CX analytics team and Customer insights team to identify stated and unstated needs of consumer
Own and deliver workstreams end to end - from solutioning to stakeholder alignment and subsequent execution to ensure that goals are met
Continuously evaluate and monitor Customer Journeys and seek current insights w.r.t to customer behavior

Desired Skills

2-4 years of experience in consulting, strategy, or program management roles.
Preferred work-experience: Startups, Consumer Tech firms, Consulting firms
Strong Problem solving skills - analytical and creative problem solving.
Good working knowle

📌 Manager - CX (Bengaluru)
🏢 Swiggy
📍 Bengaluru