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Discipline - Client Experience
Role Type - CX Coordinator
The opportunity
We are looking for Senior Associate – CX Coordinator will be responsible for enabling CX Global/Regional leaders to manage CX program. This professional works closely with Client Experience regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze & identify trend and issues, publish reports and recommend improvements to enhance client feedback.

Your key responsibilities

Manage any/all queries from the /Region(s) around CX program, Global CX system, CX guidelines and key metrics
Effectively manage and prioritize the workload to meet tight deadlines and handle shifting priorities
Provide client input to leadership by implementing the methods within the client feedback framework




Manage and coordinate the logistics associated with focus groups or interviews
Prepare and administer any reports/dashboards for management/client and perform quantitative/qualitative analysis.
Manage regional databases to build an effective file system and carry out regular housekeeping activities
Manage the continual review and improvement of processes to streamline the client feedback framework and enhance the gathering and delivery of client input
Cross-train peers to ensure seamless support of reporting and feedback initiative
May have to manage a shared mailbox

Skills and attributes for success

The role requires someone who can manage number of concurrent activities, with strong multi-tasking, prioritization, communication, organizational, and time management skills.
Expert on Excel, PPT & Power BI. Exposure to other visualization tools like Spotfire, Alteryx would be an added advantage.
Positive research and analytical skills to simplify

📌 CX Coordinator- Senior Associate (India)
🏢 EY
📍 India