What You’ll Do

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to hire FDH Support Leader in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers prospect to:

The FDH Operations Support Leader is responsible for designing, governing, and operating an end‑to‑end support model for Finance Data Hub products, grounded in DataOps principles. The role owns the definition and execution of tiered SLAs/SLOs, support tiers, and service workflows, ensuring clear accountability across visualization, data engineering, product ownership, and IT teams. Acting as the primary incident leader for critical data outages, the role coordinates cross‑functional response, drives post‑incident remediation,



and ensures recurring issues are addressed through runbooks and backlog integration. In parallel, the role champions data observability and proactive operations by establishing monitoring, operational KPIs, and executive‑level reporting to continuously improve reliability, detection speed, and overall support health for finance data products.

Support Model Design & Governance

Architect and operationalize a support framework aligned with DataOps principles — embedding quality, automation, and observability from the outset.
Define, negotiate, and publish tiered SLAs and SLOs for finance data products covering data freshness, pipeline reliability, dashboard availability, and incident response times.
Establish support tiers (L1 through L3) with clear ownership matrices across domain data teams, platform engineering, and vendor partners.
Service Configuration & Queue Architecture
Partner with the IDM and ITSM teams to design and configure support queues,

📌 FDH Support Leader (Pune)
🏢 Eaton
📍 Pune