Job Summary

Front end Operations

Ensuring all transactions done are routed through Area Operations unit
Reconciling gaps in documentation with COLIS.
Ensuring minimum acceptable quality of documentation submitted by the frontline.
MIS preparation for wealth

Monitoring Sale Quality and Risk Controls

Monitoring compliance with Sales Processes.
Ensuring completeness of documentation – ISTF, SA etc

Training

Help the RSM-IS organize training programs for the IS team as well as Referral Channels.

Key Responsibilities

Strategy

Sales and Quantitative MIS

Completion of monthly business trackers, Business tracker, Business report and advisory report with 97% (Balance for new hires/in-progress etc)
New Process and Platform training coverage of 95% of the zone
Training to frontline on CIP/BIP to ensure suitability errors are below0.5%
Assist Product team in current process and Platform launches
Error MIS tracking and circulation
Monitor documentation rejects by MAS & Recon. Escalate and track

Risk management

Raising Management Standards and Controls





Ensure all control standards are implemented in the Zone
Compliance with AML, KYC, Group code of conduct and Risk standards
Call back significant deviation above 5% are escalated to the concerned team and tracked
Ensure 05% completion of Mandated portfolio reviews of the zone done by efficient tracking and follow-up with all IAs
CMS tracking for the employees in the zone
Exception if any to be highlighted to the zone
Ensure Green/ Acceptable audit rating in the zone

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, escalate

📌 Network Coordinator (Mumbai)
🏢 Standard Chartered India
📍 Mumbai