Customer Support Executive
Location: Gurugram, Haryana
Interview Mode: Face-to-Face
Immediate Joiners Required
CTC- 2.5 LPA to 4 LPA + Incentives
Contact Person- HR Ankita Bisht
Contact No- (phone hidden) Job Descriptio
n Policy is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilitie
s: Handle inbound and outbound calls to address customer queries and concern
s. Provide accurate information regarding insurance policies, premium calculations, and policy statu
s. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-u
p.



Maintain customer records by updating information in the CRM syste
m. Ensure customer satisfaction through professional communication and problem-solvin
g. Meet daily, weekly, and monthly targets set by the team lea
d. Required Skill
s: Excellent communication skills (verbal and written) in English and Hind
i. Ability to handle customer queries efficiently and politel
y. Basic computer knowledge and proficiency in MS Office and emai
l. Patience and empathy to manage difficult or irate customer
s. Prior experience in a call center or customer support role is a plu
s. Freshers and experienced candidates can both app ly

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram